Here at Underdog HQ our mission is to provide a great service to the people of Cumbernauld and to deliver fantastic products across the UK. Our Team plays a vital role to achieve this because a happy workplace creates a collaborative team which allows us to provide exceptional customer service. Our team works hard to create a calm and friendly environment for dogs and to provide their owners with everything they need for their pets.

We strive to be the best employer in our industry by creating an enjoyable workplace with opportunities to gain new skills, and grow both personally and professionally. Our values are not only shown through how we communicate with our customers and how we treat our employees, but also in our charitable efforts. We fundraise yearly for non-profits in our community in order to support animal welfare charities and those involved in the well-being of dogs.

Under the Five Freedom Animal Health & Welfare Act 2006 a dog must protected from pain, suffering, injury and disease. That is why ALL of the Underdog Staff have undergone a nationally accredited and certificated course for OCN Level 3 Advanced Companion Animal CPCR and First Aid for Pet Care Professionals. 

Heather
Co-Owner
Dog Groomer & Training and Development Manager 

Preferred Pronoun She/ Her
Where are you from? 
I am from Glasgow
Do you have any pets?
I have two long haired chihuahuas called Roxy and Lily who are almost 9 years old. You may spot them on n our social media as they like to make an appearance now and then.
What’s your favourite spa treatment at Underdog? 
My favourite spa treatment at underdog would be the oatmeal cleanser as it smells amazing! I love the fresh coconut smell that stays in the dogs coat. It also leaves the coat looking so shiny and soft which is very satisfying as a dog groomer.
What are some of your hobbies?
I love singing and learning the guitar in my spare time. I also really enjoy functional fitness, being outside for big long walks and recently have been trying out some gardening.
Laura
Dog Groomer & Shop Manager 

Preferred Pronoun
She/ Her
Where are you from?
Born in Glasgow, grew up in Cumbernauld.
Do you have any pets? 
Sadly pet free at the moment, but that means I'm most likely to steal extra cuddles at work!
What’s your favourite spa treatment at Underdog? 
I love the manuka honey treatment, it's great for dogs with sensitive skin and you can smell it all around the groom room when we use it!
What are some of your hobbies?
I love rock music and arts and crafts so you're most likely to find me down at the front at a gig or wandering around an art gallery.
Louise
Dog Groomer & Photographer 

Preferred Pronoun
She/ Her
Where are you from?
Coatbridge
Do you have any pets? 
Yes I have a little Chihuahua called Pirlo
What’s your favourite spa treatment at Underdog?
I really like the Oatmeal Cleanser. It smells like coconut and really nourishes the dogs coat leaving them so soft and smelling great.
What are some of your hobbies?
When I’m free I’m usually at the gym. At weekend I like to go shopping and trying different foods at restaurants.
Shannon
Dog Groomer & Tik Tok Content Creator

Preferred Pronoun
She/ Her
Where are you from?
Cumbernauld
Do you have any pets? 
I have two cats. The oldest is Bo who is 7 and we also have little Arlo who is just over a year old. I would love to have. A dog in the next few years. A Golden Retriever is my dream dog. 
What’s your favourite spa treatment at Underdog? 
My favourite treatment is the Oatmeal Cleanser. It smells very similar to coconut and always leaves the dog with soft fluffy hair.
What are some of your hobbies?
My hobbies are mostly seeing my friends/boyfriend. I’m a very chilled person so I enjoy being around people mostly so I’m happy doing anything if I’m around the people I love.

Mhairi
Co-Owner
Marketing & Website Development

Preferred Pronoun?
She/ Her
Where are you from?
Glasgow
Do you have any pets? 
Unfortunately not at the moment apart from my family dogs but I am on the lookout to find a German Pointer breeder.
What’s your favourite spa treatment at Underdog? 
I love the smell of the Blueberry Facial as it stays on well after the dog has left. Dogs seem to really like getting their faces stroked whilst we use the Blueberry Facial and their chin given a rub. It’s always nice to see a clean & happy face.
What are some of your hobbies?
I’m a keen runner and enjoy lots of sports and outdoor activities. Running up Croy Hill is a local favourite and I would happily spend most of my time in the garden with a book and a cup of coffee.

Maxine
Grooming Assistant

Preferred Pronoun?
She/Her
Where are you from?
Airdrie  
Do you have any pets? 
I have 3 German Shepard names Lennon, Yoko and Fergus I also have a cockatiel named Luna, 2 Guinea pigs named Guilly and Tonks and a new baby tortoise named Ozzy 
What’s your favourite spa treatment at Underdog? 
Probably an uncommon one but I love De casting dogs because yes it very messy and a lot of hair but you can see a massive difference in the dogs coat afterwards. 
What are some of your hobbies? 
I write a lot but I really like reading and hanging out with my friends.  

Kiaya
Grooming Assistant

Preferred Pronoun?
She/Her
Where are you from?
Cumbernauld 
Do you have any pets? 
I have Two German Shepard’s - Conan and Arlo
What’s your favourite spa treatment at Underdog?
The Blueberry Facial Treatment because it smells amazing and they look so relaxed and cute when you are massaging their face. I also love the smell of both the perfumes, One Million is probably my favourite.
What are some of your hobbies? 
I love going out walks and cycles with my friends on sunny days, colouring in while listening to music and binge watching Netflix. 

Roxy
Treat Taster

Roxy is Chief Treat Taster and resident Muchie Mutt. A tiny dog with a huge personality, she licks and chews her way through the tasty treats we have in store all for quality control.

Lily
Toy Tester

Lily is in charge of testing out the new toys we have. She naps between duties most of the day but she takes her role very seriously when she is awake. 

Hetty
Chief Cleaner

Cleaning is a huge part of what we do in keeping our groom room in tip top shape. Hetty works around the clock and leads the team to ensure it is sparkling clean with no hairs left in sight. One of the longest serving and most likely also one of the hardest working team members at Underdog. 

 

 

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